Privacy Notice

Below we provide information about the processing of personal data in connection with the use of our app.

1. General information

1. Controller

2. Purposes and legal basis of processing

As part of our business activities, we process the personal data of various data subjects (e.g. app users and customers). We will inform you about the purposes and legal bases as well as further details of the respective processing according to the different processing situations in the lower part of this Privacy Notice. This Privacy Policy explains how your personal data is collected, used, and disclosed by Nexplore, if and insofar Nexplore determines the purposes and means of the processing of your personal data. Within this scope, this Privacy Policy applies to our application (the "app"). Your use of the app requires that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal data as described in our Terms of Services. The legal basis for the data processing is the fulfilment of a contractual obligation according to Art. 6 para. 1 sentence 1 lit. b GDPR if not stated otherwise below.

3. Recipients

Depending on the respective processing situation, your personal data may be processed not only by the controller, but also by third parties. Possible recipients include, in particular, processors (e.g. web hosting, software providers and other technical service providers) and third-party providers of online services and content. In addition, data may be passed on in connection with official inquiries, court orders and legal proceedings if this is necessary for legal prosecution or enforcement. For details, please refer to the information on the respective processing.

4. Third country transfer

We use services whose providers are partly located in so-called third countries (outside the European Union or the European Economic Area) or process personal data there, i.e. countries whose level of data protection does not correspond to that of the European Union. If this is the case and the European Commission has not issued an adequacy decision for these countries (Art. 45 GDPR), we have taken appropriate precautions to ensure an adequate level of data protection for any data transfers. These include the standard contractual clauses of the European Union. Where this is not possible, we base the data transfer on exceptions under Art. 49 GDPR, in particular your express consent or the necessity of the transfer for the fulfillment of the contract or for the implementation of pre-contractual measures.

5. Storage duration

Personal data is stored for as long as the purpose requires, we are legally obliged to store it or other legal reasons justify further processing.

6. Rights of data subjects

You have the right to receive information about the personal data stored about you in accordance with Art. 15 GDPR. If the processed data is not (or is no longer) correct, you have the right to rectification (Art. 16 GDPR). If the respective legal requirements are met, you can request erasure (Art. 17 GDPR), restriction (Art. 18 GDPR) of processing or data portability (Art. 20 GDPR).

If you believe that the processing of your personal data violates data protection law, you have the right to lodge a complaint with a data protection supervisory authority of your choice (Art. 77 GDPR).

7. Right to object

You have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data which is based on of Art. 6 para. 1 sentence 1 lit. f GDPR. We will then no longer process your personal data unless there are compelling legitimate grounds that outweigh your interests or the processing serves the establishment, exercise or defense of legal claims.

You can object to the processing of your data for the purposes of direct advertising and any associated profiling at any time without giving reasons.

2. Processing situations

1. General app usage

The purpose of our app is to provide digital services to business users seeking to improve their efficiency, productivity and project outcomes. As such, our app aims at streamlining operations and collaboration, reducing costs and improving the quality and timeliness of of our users' business projects.

In order to achieve these goals, the app collects and processes of personal data of its users directly and indirectly provided to us, such as:

• Account and profile information: In our app, we offer users the option of creating a user account or registering for our login area in order to be able to use the full range of functions of the app. We have highlighted the data that you are required to enter as mandatory fields. The registration data is used to create a user account. Registration is not possible without this data. Required data can entail the full name, username, password, email address, job title and others. Note that the data can be also provided by the active directory that you use for registration and login to the app.
• Information required during usage of the app: When you interact with the app, it uses your personal data that you provided previously as part of the registration and management of your personal user account as well as based on requests within specific app activities. For example, the app can explicitly ask you to provide personal information, such as your email address, in the scope of your feedback provision about the app to us.
• Information provided optionally during usage of the app: When you interact with the app functionalities or with the support desk, it is up to you to decide which additional information other than required you provide. Additionally, depending on the support case and necessity, the support desk might ask you to provide additional personal information (such as time when you used the app, specific information that you have input into the app) in order to process the requested support service.
• Automatically collected information: Our app collects anonymized and aggregated information in form of usage statistics. This can entail information about the specific app features used and the numbers of users e.g. in a specific timeframe.
• Device and connection information: When you use the app, it collects information about the device type and operating system that you use to interact with the app. This is needed to understand the systems that must be supported with our app. Additionally, the app collects network information such as IP addresses. This is needed in order to approximate the locations of our users. Moreover, the app may capture images, photos and other data from your camera and galler, collect information about your location using GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors such as gyroscopes, accelerometers, and compasses.

When a mobile app is downloaded, the required information is transferred to the respective app store, in particular the username, email address and customer number of your account, time of download, payment information and the individual device identification number. In addition, the respective app store collects various data independently and provides you with analysis results. We have no influence on this data processing and are not responsible for it. We only process the data to the extent necessary to download the mobile app to your mobile device.

We also process personal data for the aforementioned purposes. The scope and legal basis of data processing depend on the services requested by the user, the respective app configuration and Art. 6 para. 1 sentence 1 lit. b GDPR.

2. Third-party web technologies

To improve communication and interaction with our customers and optimize the user experience, we use various software solutions and web technologies, including tools provided by third-party providers for web analysis and notifications as well as services for integrating third-party content, such as fonts, maps or videos.

Analysis tools are used to record, measure and analyze aggregated or anonymized data points such as visitor numbers, visitor sources, pages visited, time spent on the website or scroll depth. Notification tools enable the targeted control and evaluation of notification measures (release notes, support).

We use the following statistics and analysis tool within the app:

Userpilot (https://userpilot.com/); Purpose: usage statistics, user engagement and feedback evaluation. Service provider:

If the user of an Apple end device gives us their consent in the iOS settings, the so-called Identifier for Advertisers (IDFA) is used for cross-site tracking and the targeted display of advertising. Under Settings > Privacy & Security > Tracking on the Apple device, tracking for individual apps can be adjusted or completely prohibited at any time. Further information from Apple on cross-site tracking is also available under Settings > Privacy & Security > Tracking.

Insofar as consent is not required, personal data processing is carried out on the basis of Art. 6 para. 1 sentence 1 lit. f GDPR for the purposes described, which also represents the interests pursued by us or our partners. The collection of data for the provision of the app and the storage of log files are absolutely necessary for the operation of the app.

3. Push notification

If you have given your consent, we will keep you up to date with new necessary information from the app by sending push notifications to your mobile device. You can opt out of receiving push notifications at any time in the device settings.

4. Contact us

If you contact us via our contact form or by e-mail, we regularly process your personal data to answer your inquiry or to process your request on the basis of Art. 6 para. 1 sentence 1 lit. f GDPR to safeguard the fundamental interests of business activities, in particular corporate communications.

Contract-related communication, which is necessary for the execution of a contractual relationship concluded with you or in the context of pre-contractual measures based on your request, is also carried out on the basis of Art. 6 para. 1 sentence 1 lit. b GDPR.

3. Data Protection Coordinator

You can reach our data protection coordinator at info@nexplore.com